Privacy Policy
How we protect your data and maintain confidentiality across all our captioning and transcription services.
Last Updated: October 24, 2025
1. Introduction
At OnlyCaption ("we," "our," or "us"), we respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website OnlyCaption.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.
2. Information We Collect
We collect several types of information from and about users of our Website, including information:
Personal Data
Name, postal address, e-mail address, telephone number, and payment information.
Content Data
Audio and video files, scripts, and other materials you upload for captioning services.
Usage Data
Information about your internet connection, the equipment you use to access our Website, and usage details.
3. Compliance & Security
We take data security seriously, especially given the sensitive nature of our clients' content (Legal, Medical, Enterprise).
HIPAA: We maintain HIPAA compliance for all medical content.
Encryption: All files are encrypted in transit (TLS 1.2+) and at rest (AES-256).
NDAs: All human captioners and linguists sign strict Non-Disclosure Agreements.
4. How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Website and its contents to you.
- To provide you with information, products, or services that you request.
- To fulfill processing your captioning order.
- To notify you about changes to our products or services.
5. Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
Privacy Desk
[email protected]